Actors’ Playhouse at the Miracle Theatre
280 Miracle Mile
Coral Gables Florida, 33134
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Customer Service Representatives:
Immediate Employment

Part-time and full-time positions available.

Job Description:
Actors' Playhouse, a regional non-profit theatre organization, is seeking part-time and full-time customer service representatives who are highly motivated, outgoing, and congenial with basis computer and communication skills.

The customer service representative is responsible for providing exceptional customer service and solution to ticketing, subscriptions, parking, dining, and other related services by the visitors of Actors' Playhouse. The associate will have the ability to work a flexible schedule that includes day and evening hours as well as weekends and some holidays.

Responsibilities include:
Responding to customer inquiries and ticket related requests in person, by telephone, and online.
Ability to listen and understand the customer’s needs, and respond quickly, accurately, and politely.
Demonstrate empathy for the client and a sense of urgency to assist in resolving their concerns.
Ability to handle difficult situations.
Act as an ambassador for the Playhouse.
Work closely with various departments, including fund-raising and marketing creating an atmosphere of service excellence.
Communicate accurate information.
Staying current with Playhouse related events.

Desired Experience:
Prior customer service experience
Experience in performing arts sector preferred
Strong personal interest in the performing arts
Bilingual English/Spanish (preferred, but not necessary)